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I have tried to merge a CTF to a child on roll, but it said child does not exist however the child has been put on ScholarPack?

 

Question: I have tried to merge a CTF to a child on roll, but it said child does not exist however the child has been put on ScholarPack

 

Answer: On the CTF importer look for where it says "UPN in CTF" copy and paste the UPN from here into the existing profile and when you go back into the importer and click "Continue with student import" it will have found the profile as a match. Click Merge Record and then Finish Import to complete this import.

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