Question - I have imported a CTF for a student but cannot find their profile on ScholarPack, they may have been a former student.
Answer - Head to Admin>Students>Search Not On Roll and enter the student name. If the student was at the school previously their profile will be found here, and the imported CTF will have merged with this record. Once you have found and selected their profile, click on Reinstate and this will make their profile live again, with the start date set to that day's date. If you check the School History area on the Ancillary tab you will see the dates they attended the school previously.