Admin>Students>Full ATF/CTF Importer
If when trying to import an ATF or CTF to ScholarPack and you experience an error, please check the following:-
- Is there a number in brackets at the end of the file name i.e. 964583_CTF_964538_001 (1). If you can see there is - remove the brackets and the number and try to import again.
- Has the previous school entered leaving dates for the student (s)?
- Is there over-lapping SEN dates for the student (s)?
- Is there duplicate Free School Meal Dates (FSM)?
If after checking all this and the error persists, please upload the ATF/CTF file into your Secure Upload Area of ScholarPack.
Once you have done this, can you please email support@scholarpack.com or phone 01522 716049 to let us know you have done it and you are having issues.