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I am unable to upload my census file to the LA, please advise.

 

Question - I am unable to upload my census file to the LA, please advise.

Answer - Firstly please check with the LA that there aren't any issues their end. 

If they are not having any issues, please upload the file to the Secure Upload Area in Admin>Secure Upload, so that we can check the format is correct and email support@scholarpack.com to report this to us letting us know of any error messages. 

You could also try re-calculating the census and re-downloading the file and trying again.

 

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