Question - Some of my students are not being pulled from ScholarPack into ParentPay - can you help?
I have some pre-admission students on ScholarPack and want to create ParentPay accounts for them, is this possible?
Solution - There is a issue with the way ParentPay map pre-admissions students which prevents them from importing these from ScholarPack. In order to process these you will need to do the following steps:
- In ScholarPack, visit Admin>Config>Data Exports, and enter ParentPay in the search box, you will find a ParentPay (Admissions) csv here. Click on Generate CSV at the bottom of the screen, the file will go to your downloads folder ready to upload to the ParentPay website.
- In ParentPay we have been informed that the location is "ParentPay Communication> Files section", and that you should then log a request with the ParentPay service team to have this processed.
Please note that ScholarPack are unable to facilitate the above or open requests with ParentPay on your behalf.