Follow

Member of staff not being notified when incident is logged

 

Question - Member of staff not being notified when incident is logged

Answer - There are two areas to check why this isn't working.

Go to Admin>Config>Email Notifications and check that person is listed against the correct "area".

If not, click in the white box and select them from the drop down box. Then change the toggle to YES and click on SAVE.

If present, then go to Admin>Personnel>Staff. Locate the member of staff and check that their email is present and/or correct.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request
Powered by Zendesk