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A parent replied to a Comms email but I have not received it, why is this?

Question - A parent replied to a Comms email but I have not received it, why is this?

Answer - Emails sent by the school's Comms package are outbound only, there is no inbox to receive replies. In the text of the email it will say:

"This email was sent on behalf of Test School (your school name) via ScholarPack MIS. Please reply to admin@testschool.sch.uk (the School Contact Email address in your School Details table)"

To check the email address that appears here, go to Admin > Config > Core Setup > School, or click on the school name at the top right of your ScholarPack screen. 

If a student's contact clicks on Reply to the email, it will not be received by the school. Instead they will need to email directly the email address given in the email.

 

 

 

 

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