Error when uploading an ATF or CTF file

If you receive an error message when uploading an ATF or CTF file into ScholarPack:

1. check there are no numbers in brackets after the filename (if present, remove these, then re-upload the file)
2. check that you have not renamed the file. All ATF and CTF follow a particular format for a file name, and if the filename does not comply it cannot be uploaded. If possible, obtain another copy of the CTF or ATF with the original name, so you can upload this file.
3. check the CTF is for your School - Make sure the second set of numbers in the file name are your schools LEA/ESTAB number. 

UPN match

If you have already imported a CTF for that student you get a warning showing a UPN match and the date the file was previously imported.

• If your school is supported by ScholarPack directly, click the 'Contact Us' button in the top right of the Help Centre
• If your school uses a Support Partner, click their name in the top right of your ScholarPack above the search box for their contact details.

Student did not import

When importing CTF's the import page has either an Enrol Button in the table with the students name, or a Merge Record button.

If you do not click this before you click the Finish Import button, then the import will not work.  

Assessment data

The CTF importer will flag to you if you're trying to add interim or provisional results when importing a CTF, and let you know that only final results will be imported.

This error does not need to be resolved, it is only informing you of what will not be imported.

ATF Nonstandard name Errors

Occasionally a Local Authority may provide a student admissions file (ATF) which has a nonstandard name, generating this error:

Rename the file, following this format: XXXLLLL_ATF_XXXYYYY_001

In this example, XXX is your LA (or LEA) number, and YYYY is your Establishment Number (you can view this from your School Details table in ScholarPack at Admin > Config > Core Setup > School). Enter the LLLL to indicate it comes from your local authority. It will accept any three digits at the end. When renaming the file in your downloads folder remove .xml as the file will already contain this in the name. 

For the school in the example above, they would rename their ATF file: 222LLLL_ATF_2222307_001

Once you've renamed the file into a format adapted for your school's LA/Estab number, upload the file again.

None of these steps worked

If none of the steps above work:

• If your school is supported by ScholarPack directly, click the 'Contact Us' button in the top right of the Help Centre. You'll need to upload the file to the Secure Upload.
• If your school uses a Support Partner, click their name in the top right of your ScholarPack above the search box for their contact details.

Include the error number (if recorded) with the name and location of the file. This ensures we can check the error logs and investigate the correct file in Secure Uploads.