If you can’t remember your username or password in order log into ScholarPack, please speak to a member of staff with the System Admin (Sysadmin) role in your school to have this reset.
If you don't know who this is, please ask another member of staff and see: How can I see all the staff usernames and their user roles?
For security purposes we are unable to reset passwords for you.
Steps to try to resolve your issue:
- Usernames and passwords are case sensitive, so please make sure your Caps lock is not accidentally on when it shouldn't be.
- Ensure on the login page that your school name shows at the bottom, as you may have accidentally loaded a different site; If you are unsure of your School's ScholarPack URL (web address) you can check with any colleague that is also using ScholarPack as this will show in the address bar of their internet browser.
- Make sure to try typing your password in manually if you are using an auto-fill feature.
- Try typing your password somewhere visible such as in Notepad or a Word document first, so you can ensure you are typing the correct characters, then once you are happy this is correct, copy and paste it into the log in box password field.
If you are still having issues signing in, and all steps mentioned above have been tried, please contact your support team for further assistance.
Please be aware that your support team is not authorised to reset your password.
If you are in a situation where there are no System Administrators to reset your password for you then the Head Teacher of your school would be required to submit a request via email only to get assistance with this.
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