Staff absence not showing on their profile

You may have been into the absence section of a staff profile and added an absence period which then doesn't display on the front page of the profile.

To be able to get to this menu item, you’ll need to have the Senior Management Team, Human Resources, or Admin role. If you don’t have this, you’ll need to ask your team to give you access by following these instructions: How do I add a user role to a staff member?


Look in Admin > Personnel > Manage staff attendance and see if there are any present codes for that staff member in the date range.

If there are then:

  1. remove them by ticking only the box for that staff member
  2. fill in the maths sum at the bottom of the screen 
  3. click the Remove codes from [date range] button
  4. this should allow the absence to display on the staff profile.
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