ParentPay and Pre-Admission Students

Some of my students are not being pulled from ScholarPack into ParentPay - can you help?
I have some pre-admission students on ScholarPack and want to create ParentPay accounts for them, is this possible? 

Solution - There is a issue with the way ParentPay map pre-admissions students which prevents them from importing these from ScholarPack.  In order to process these you will need to do the following steps:

  1. In ScholarPack, visit Admin>Config>Data Exports, and enter ParentPay in the search box, you will find a ParentPay (Admissions) csv here. Click on Generate CSV at the bottom of the screen, the file will go to your downloads folder ready to upload to the ParentPay website. 
  2. In ParentPay we have been informed that the location is "ParentPay Communication> Files section", and that you should then log a request with the ParentPay service team to have this processed.

Please note that ScholarPack are unable to facilitate the above or open requests with ParentPay on your behalf.


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