Some reasons as to why a CTF will not import are:
- The file name is invalid. If you download a CTF more than once you will get a (1) in the file name - this needs to be removed before the file can be imported.
- There may be no leaving date in the details
- The CTF is not for your School - please check that the second set of numbers in the file name are your schools LEA/ESTAB number.
- You didn't click Enrol or Merge Record before you clicked Finish import - when importing CTF's the import page has either an Enrol Button in the table with the students name, or a Merge Record button. If you do not click this before you click the Finish Import button, then the import will not work.
- The UPN number may not match.