Why can't I see the Parents App page?

You may not be able to see the Parents App page due to the User Roles you have been provided with on ScholarPack, which determines the areas you can access. 

  • If you only need to view the Parents App in box, you will require both Admin or Senior Management Team and Parents App Inbox as user roles.
  • If you need to be able to manage the Parents App area on ScholarPack and set up configurations, then you will require Admin, Parents App Inbox, Parents App Configuration and Parents App Access Management user roles. 

If you don’t have this, you’ll need to ask your team to give you access by following these instructions: How do I add a user role to a staff member?


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