Why can't I see the Parents App page?

You may not be able to see the Parents App page due to the User Roles you have been provided with on ScholarPack, which determines the areas you can access. 

You will require someone with Sysadmin and Admin user roles to provide you additional user roles (to identify these staff, go to Reporting > Reports > Staff (tab) > ScholarPack Users report).

On your staff profile, they will need to click on Change password/roles


If you only need to view the Parents App in box, you will require both Admin and Parents App Inbox as user roles. Please hold down the control key prior to selecting new user roles, or you will lose existing ones. It also enables multiple roles to be provided at once. To save the selection, click on Change. 


If you need to be able to manage the Parents App area on ScholarPack and set up configurations, then you will require Admin, Parents App Inbox, Parents App Configuration and Parents App Access Management user roles. Again, hold down the Control key to select multiple user roles, and to avoid losing existing ones. You may also need Comms User to send the LinkUp Codes too. Click on Change to save this information.


Note: You cannot select Parents App Access Management or Parents App Configuration if Admin and Parents App Inbox have not already been selected. 

You can also access the Parents App area with Senior Management Team, instead of the Admin user role. 


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