This can happen if you have only recently joined ScholarPack and your off-roll students are not in their current academic year group, but remain assigned to the year they were in when they left your school.
As part of the Year End process, ScholarPack automatically rolls all students up to the next academic year group, including the off roll students, which is necessary to run certain historic reports (e.g. Custom Attendance Report, or On Roll By Date Report).
- If your school is supported by Scholarpack directly, click the 'Contact Us' button in the top right of the Help Centre
- If your school uses a Support Partner, please contact them. Click their name in the top right of your Scholarpack above the search box, for their contact details.