Go to Admin > Personnel > Staff.
- To be able to get to this menu item, you’ll need to have the Senior Management Team, Human Resources, or Admin role.
- To make changes to a user's account, you'll also need the System Admin role.
If you don’t have this, you’ll need to ask your team to give you access by following these instructions.
Search the staff member's name in the drop-down box and click their name to navigate to their profile.
Once in the staff profile, click on change password/roles to the right of their profile picture.
Enter the new password, once saved it will update the Last changed date stamp. There is password guidance on the right-hand side, as well as a Show New Password option so you can double-check the exact password that's been entered.
Click Save to save your changes.
Please Note
The staff member will not receive an email to let them know that their password has changed. You will need to pass the information on to the member of staff securely, and stress that they must change their password once they log in following these instructions.