Query 1881Q: Please check the entry date as the sessions possible indicate that the pupil attended the school during the term prior to this date.

This query will show if a student has any attendance before the entry date listed on the extended tab of their profile. You may need to correct this entry date if it does not show correctly.Screenshot_2020-01-13_at_11.26.52.jpg

How to Resolve

  • Go to the student profile and click on their Extended tab

  • Under Core Information, amend the entry date and click save. 

  • If this entry date is correct you can check the students school history on their Ancillary tab to confirm if the student previously attended your school and was re-admitted.

    If this is the case the query will be accepted by the DfE on condition that a suitable explanatory notepad entry is provided.

  • If your entry date is correct and the student has not previously attended the school, please contact your Support Team who can check for codes prior to entry (e.g. N code, if the start date was delayed) - 

If your school is supported by Scholarpack directly, click the 'Contact Us' button in the top right of the Help Centre

If your school uses a Support Partner, please contact them. Click their name in the top right of your Scholarpack above the search box, for their contact details.

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