How can I get in touch with ScholarPack?

The easiest place to find information is the Help Centre! Where there are tons of step-by-step instructions and guides (including searchable Census error codes and queries). The Help Centre can be used by anyone who uses the ScholarPack MIS, whether you're partner supported or supported by us. You don't even have to be signed into anything to view content! 

If you can't find what you're looking for in our Help Centre, you can contact us by Web Chat, Email and Phone. Our support team is available to help on weekdays (Monday to Friday, 08:30-16:00), excluding bank holidays.

How to check if you're supported by ScholarPack:

If you are a Partner supported school (supported by your Local Authority/Council or 3rd Party IT Company), you will need to speak directly with your support partner, as our phone, email and Webchat support is only available for ScholarPack supported schools. Partner supported schools will not have the Chat option within the MIS unless your support partner has their own.

How to contact us if you are supported by ScholarPack:

Webchat

Webchat is available 08.30-16:00

While signed into your ScholarPack MIS platform, in the bottom right of your dashboard, click on the 'Help' icon, this will first connect you to our help bot (Gary!) who will suggest articles to you that may help your query. If you still require assistance after this, you will see an option to start a 'Live Chat' with one of the ScholarPack Support Team. 

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Email

You can either:

  • Send an email to support@scholarpack.com
  • Submit an email ticket to our Support Team by clicking Submit a request in the top right of the Help Centre.

When submitting a ticket, provide us with as much information as you can including relevant links or screenshots where possible. This will ensure we can investigate thoroughly for you without having to email back for more information which can delay a resolution.

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Call us

Phone support is available 8.30-16:00

We're available on this number: 01522 716 049

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