The easiest place to find information is to jump into the Help Centre's step-by-step instructions (including searchable Census error codes and queries).
The Help Centre can be used by anyone who uses the ScholarPack MIS, whether you're partner supported or ScholarPack supported. You don't need to be signed in.
See how to get the most out of the Help Centre here: How to use the ScholarPack Help Centre
How to check if you're supported by ScholarPack
If you are a Partner supported school (supported by your Local Authority/Council or 3rd Party IT Company), you will need to speak directly with your support partner, as our phone, email and Webchat support is only available for ScholarPack supported schools. Partner supported schools will not have the Chat option within the MIS unless your support partner has their own.
How to contact us if you are supported by ScholarPack
If you can't find what you're looking for in our Help Centre, you can contact us by Web Chat, Email and Phone. Our support team is usually available to help on weekdays (Monday to Friday, 08:30-16:00), excluding public/bank holidays or certain dates outlined below.
Should you need to get in touch outside of our operating hours, please use the Contact Us form, and we'll be back in touch as soon as we can.
Our Summer half term support opening hours
Here are our Support Team opening hours over the break:
- Until 4pm on Friday 26th May - Normal support
- Monday 29th May - CLOSED
- Tuesday 30th May to Friday 2nd June - Webchat and phone unavailable, please use the Contact Us option to send an email.
- Monday 5th June - Back to normal support hours (open from 8.30am until 4pm)
Webchat
Webchat is available 08.30-16:00
While signed into your ScholarPack MIS platform, in the bottom right of your dashboard, click on the 'Help' icon, this will first connect you to our help bot who will suggest articles to you that may help your query. If you still require assistance after this, you will see an option to start a 'Live Chat' with one of the ScholarPack Support Team.
You can submit an email ticket to our Support Team by clicking Contact Us in the top right of the Help Centre.
When submitting a ticket, provide us with as much information as you can, including relevant links or screenshots where possible. This will ensure we can investigate thoroughly for you without having to email back for more information which can delay a resolution.
Call us
Phone support is available 8.30-16:00
We're available on this number: 01522 716 049