Unable to update student details due to error 'Please match the format requested'

You might get this error when updating details in a students Extended tab:

Please match the format requested. Please ensure there are no spaces before or after the name entered


To resolve this, scroll up to the students core information where the error will be pointing to their first name and/or surname.

The error occurs when there is a blank space at the end of the first name or surname, sometimes both.


You will see the space if you highlight the whole name - 


Click your cursor at the end of the name and press the backspace key on your keyboard to remove it - 


Do the same on the students surname if needed and then Save.

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