Config - Data Exports
Config - General
- What is required to participate in the Department for Education (DfE) Attendance API?
- How do I change term dates on our school?
- We have deleted all our holidays from previous academic years and now our attendance figures are affected, please help!
- How do I change this year's start date?
- How can I change the name of our School?
Config - ScholarPack
Config - Attendance
Config - Conduct
Config - Staff
Config - Students
Config - Assessment
Config - API
- REST API setup
- Frequently Used API Integrations
- Teachers2Parents have told us that we have null values in our contacts' permissions which are breaking the API, how do we fix this?
- I am trying to submit an API form, but it keeps clearing my password?
- Our schools' servers have changed, do I need to update the companies that we link with?
- API Configuration
Comms
- How can I create a template on Comms for letters etc., ?
- Can I edit an existing SMS template?
- A student contact's postcode is not showing in the comms area, but they have an address entered?
- I can't send a text or email. No number/email appears for the contact of the number/email address is crossed out.
- The student search bar in Comms has vanished, and when I click to add a child to the mailing list nothing happens?
- Can I view the attachment I sent in a comms email?
Meals
Staff Profile
- Newly Qualified Teacher (NQT) / Early Career Teacher (ECT) Status
- Which user role is best for Teaching Assistants?
- I have added a staff absence but it is not showing on their profile?
- I can't edit a staff absence, it just shows a blank window?
- How do I make a member of staff inactive?
- How can I change a staff role?
Personnel
- How do I record an additional payment for a staff member such as a first aid allowance or TLR?
- I get an error when uploading a staff photo, please help!
- On the staff absence report some of my staff are showing up without a post, but their contract has a post entered?
- How do I record that a staff member is paid on a daily rate?
- Can we customise staff roles on ScholarPack?
- Can we enter our own reasons for a staff Pay Review?
Staff Attendance
Updating Staff Details in Bulk
Students
- How do I delete a UPN recorded in error in the pupil profile?
- Why are my Future students showing as Current students in admissions?
- When I merge an attendance letter the number of lates is incorrect?
- Who is entitled to FSM?
- Do ScholarPack have report card templates for parents with attendance?
- How do I record the 30 hour code on a Pupil profile?
Students - Additional Tools
Students - Assessment
Students - Exporting/Importing CTFs
- How can I check if I imported a CTF?
- How do I produce a Capita V4 B2B file with EOY leavers file?
- Why are my students miscategorised in SPTO?
- How do I complete an Early Years Headcount?
- Using the Partial CTF Importer
- Using the Full ATF/CTF Importer
Students - Data Collection and Permissions
Updating Student Information
- How can I delete in bulk Nationality, Country of Birth and Proficiency in English (PIE).
- How do I record a child as having left the country/being home schooled/moving to other external destination?
- Group Updater
- Allocating UPNs in Bulk (Bulk UPNs)
- Manage Siblings
- Manage FSM Eligibility