Admin

Config - General

• We have deleted all our holidays from previous academic years and now our attendance figures are affected, please help!
• How do I change this year's start date?
• IP Whitelisting
• How do I remove a checkpoints lock?
• How can I change the name of our School?

Config - ScholarPack

• How do I set up a new assessment subject?
• Aspects Setup
• Core Setup
• IEP Template
• Teacher Dashboard
• Buses

Config - Attendance

• Ad Hoc Register
• Attendance Graphs
• Attendance Target
• Register Config

Config - Conduct

• Conduct Reasons
• Custom Relabelling
• Incidents
• Detention Reasons
• Standards Monitor

Config - Staff

• How do I reinstate a member of staff who had left us?
• Custom Staff Fields
• Tutors

Config - Students

• We are planning for next year, is it possible that we will have 3 classes in a morning (3 year groups) that will be mixed up in the afternoon to 2 classes (the middle year split into the other two classes) Can your register system handle this?
• Custom Student Fields
• Destination School Setup

Config - Assessment

• Checkpoints Lock
• New Assessment Config

Config - 3rd Party Links

• I am trying to submit an API form, but it keeps clearing my password?
• Our schools' servers have changed, do I need to update the companies that we link with?
• I can't select the current academic year in the checkpoints report - why?
• Referral to SBS (School Business Services)
• Referral to Hoople
• A new student who started today is not in the Data Export to ParentMail (or Tucasi, etc), why is this?

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Comms

• The student search bar in Comms has vanished, and when I click to add a child to the mailing list nothing happens?
• How can I retrieve an attachment I sent in a comms email?
• I cannot send a text to a parents in Comms as the number is greyed out, please help?
• I would like to add the communications module to our Scholarpack please. Could you let me know how much this will cost?
• How do I find out which parents I sent an email or SMS to?
• Comms

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Meals

• One of my FSM children is being billed for meals, why?
• I am trying to add a house but I am getting an error?
• Setting up Meals
• Meal Payments
• Reporting on Meals

Staff Profile

• I have added a staff absence but it is not showing on their profile?
• I can't edit a staff absence, it just shows a blank window?
• How do I make a member of staff inactive?
• How can I change a staff role?
• How do I delete a duplicate staff contract?
• I have recently migrated from SIMS and some of our staff members have not migrated to SP

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Personnel

• I am trying to give a new staff member a username, but it shows in red even though no one at our school uses it?
• Can we customise staff roles on ScholarPack?
• Can we enter our own reasons for a staff Pay Review?
• Can we archive staff Pay Spine Points that are no longer used?
• How do I change hours on staff contract?
• Deleted Staff Contract

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Staff Attendance

• Managing Staff Attendance
• Managing Staff Attendance Patterns
• How do we add our own Staff Absence categories to ScholarPack, as your list doesn't have all the ones we use?
• Who's Here Now?

Updating Staff Details in Bulk

• Staff Group Updater
• Quick Edits: Staff
• Bulk Photo Uploader (Staff)

Students

• When I merge an attendance letter the number of lates is incorrect?
• What do I do if I have off-rolled a student by accident?
• Who is entitled to FSM?
• Do ScholarPack have report card templates for parents with attendance?
• How do I record the 30 hour code on a Pupil profile?
• Data Capture Sheet for Off Roll Pupil

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Students - Additional Tools

• Student Labels
• Bulletin
• Secure Upload
• Bulk Photo Uploader
• Photo Manager

Students - Assessment

• Can I set Student Targets for next Year before Year End ?
• EYFS Assessment Checkpoints
• Inputting Student Targets using STEPs

Students - Exporting/Importing CTFs

• How do I produce a Capita V4 B2B file with EOY leavers file?
• Why are my students miscategorised in SPTO?
• How do I complete an Early Years Headcount?
• Using the Partial CTF Importer
• Using the Full CTF Importer
• Exporting a CTF file

Students - Data Collection and Permissions

• Using Export Info Check
• Data Capture Sheet
• Manage Student Permissions
• Permission Lookup - Adding / Editing / Deleting Permissions

Updating Student Information

• How can I delete in bulk Nationality, Country of Birth and Proficiency in English (PIE).
• How do I record a child who has left the country/emigrated/moved abroad.
• Group Updater
• Allocating UPNs in Bulk (Bulk UPNs)
• Manage Siblings
• Manage FSM Eligibility

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Classes

• How can I set up a Year 1 class for students who still need to follow Early Years formative statements?
• Create Classes
• Adding Students to Markbooks
• Add Teachers to Class