Admin
Config - Data Exports
Config - General
Config - ScholarPack
Config - Attendance
Config - Conduct
Config - Staff
Config - Students
Config - Assessment
Config - API
- Teachers2Parents have told us that we have null values in our contacts' permissions which are breaking the API, how do we fix this?
- I am trying to submit an API form, but it keeps clearing my password?
- Our schools' servers have changed, do I need to update the companies that we link with?
- API Configuration
Comms
- Can I edit an existing SMS template?
- A student contact's postcode is not showing in the comms area, but they have an address entered?
- I can't send a text or email, the number/address is crossed out?
- The student search bar in Comms has vanished, and when I click to add a child to the mailing list nothing happens?
- How can I retrieve an attachment I sent in a comms email?
- I cannot send a text to a parents in Comms as the number is greyed out, please help?
Meals
Staff Profile
- I have added a staff absence but it is not showing on their profile?
- I can't edit a staff absence, it just shows a blank window?
- How do I make a member of staff inactive?
- How can I change a staff role?
- How do I delete a duplicate staff contract?
- I have recently migrated from SIMS and some of our staff members have not migrated to SP
Personnel
- How do I record an additional payment for a staff member such as a first aid allowance or TLR?
- I get an error when uploading a staff photo, please help!
- On the staff absence report some of my staff are showing up without a post, but their contract has a post entered?
- How do I record that a staff member is paid on a daily rate?
- I am trying to give a new staff member a username, but it shows in red even though no one at our school uses it?
- Can we customise staff roles on ScholarPack?
Staff Attendance
Updating Staff Details in Bulk
Students
- When I merge an attendance letter the number of lates is incorrect?
- Who is entitled to FSM?
- Do ScholarPack have report card templates for parents with attendance?
- How do I record the 30 hour code on a Pupil profile?
- Information Sheet for Off Roll Student
- ParentPay says I have duplicate student ID numbers which is preventing data uploading. Why is this?
Students - Additional Tools
- My Admissions CSV is missing a student from the top, why?
- Student Labels
- Bulletin
- Secure Upload
- Email Notifications
- Bulk Photo Uploader
Students - Assessment
Students - Exporting/Importing CTFs
- How can I check if I imported a CTF?
- How do I produce a Capita V4 B2B file with EOY leavers file?
- Why are my students miscategorised in SPTO?
- How do I complete an Early Years Headcount?
- Using the Partial CTF Importer
- Using the Full ATF/CTF Importer
Students - Data Collection and Permissions
Updating Student Information
- How can I delete in bulk Nationality, Country of Birth and Proficiency in English (PIE).
- How do I record a child who has left the country/emigrated/moved abroad.
- Group Updater
- Allocating UPNs in Bulk (Bulk UPNs)
- Manage Siblings
- Manage FSM Eligibility