Admin

Config - Data Exports

• A new student who started today is not in the Data Export to ParentMail (or Tucasi, etc), why is this?
• Data Exports
• How does ScholarPack connect to Target Tracker?

Config - General

• How do I change term dates on our school?
• We have deleted all our holidays from previous academic years and now our attendance figures are affected, please help!
• How do I change this year's start date?

Config - ScholarPack

• How do I set up a new assessment subject?
• Setting up student Aspects on ScholarPack
• Core Setup
• IEP Template
• Teacher Dashboard

Config - Attendance

• Can I record club attendance or return of permission slips in the teacher's register?
• Can we change the colour coding or percentage bands for graphs in Attendance reports?
• Attendance Target
• Register Config

Config - Conduct

• If I delete a conduct reason, will it delete all the referrals from student profiles?
• Conduct Reasons
• Custom Relabelling
• Incidents
• Detention Reasons
• Standards Monitor

Config - Staff

• How do I reinstate a member of staff who had left us?
• Custom Staff Fields

Config - Students

• We are planning for next year, is it possible that we will have 3 classes in a morning (3 year groups) that will be mixed up in the afternoon to 2 classes (the middle year split into the other two classes) Can your register system handle this?
• Custom Student Fields
• Destination School Setup

Config - Assessment

• Is it possible to lock the Assessment Checkpoints?
• Steps Assessment Config

Config - API

• Teachers2Parents have told us that we have null values in our contacts' permissions which are breaking the API, how do we fix this?
• I am trying to submit an API form, but it keeps clearing my password?
• Our schools' servers have changed, do I need to update the companies that we link with?
• API Configuration

Comms

• Can I edit an existing SMS template?
• A student contact's postcode is not showing in the comms area, but they have an address entered?
• I can't send a text or email, the number/address is crossed out?
• The student search bar in Comms has vanished, and when I click to add a child to the mailing list nothing happens?
• Can I view the attachment I sent in a comms email?
• I cannot send a text to a parents in Comms as the number is greyed out, please help?

See all 10 articles

Meals

• One of my FSM children is being billed for meals, why?
• I am trying to add a house but I am getting an error?
• Setting up Meals
• Meal Payments
• Reporting on Meals

Staff Profile

• I have added a staff absence but it is not showing on their profile?
• I can't edit a staff absence, it just shows a blank window?
• How do I make a member of staff inactive?
• How can I change a staff role?
• How do I delete a duplicate staff contract?
• I have recently migrated from SIMS and some of our staff members have not migrated to SP

See all 10 articles

Personnel

• How do I record an additional payment for a staff member such as a first aid allowance or TLR?
• I get an error when uploading a staff photo, please help!
• On the staff absence report some of my staff are showing up without a post, but their contract has a post entered?
• How do I record that a staff member is paid on a daily rate?
• Can we customise staff roles on ScholarPack?
• Can we enter our own reasons for a staff Pay Review?

See all 15 articles

Staff Attendance

• Managing Staff Attendance
• Managing Staff Attendance Patterns
• How do we add our own Staff Absence categories to ScholarPack, as your list doesn't have all the ones we use?
• How can we record which staff are present for the Fire List?

Updating Staff Details in Bulk

• Staff Group Updater
• Quick Edits: Staff
• How do I bulk upload Staff photos?

Students

• When I merge an attendance letter the number of lates is incorrect?
• Who is entitled to FSM?
• Do ScholarPack have report card templates for parents with attendance?
• How do I record the 30 hour code on a Pupil profile?
• Information Sheet for Off Roll Student
• ParentPay says I have duplicate student ID numbers which is preventing data uploading. Why is this?

See all 11 articles

Students - Additional Tools

• Why sometimes is the first student missing when I import my Admissions CSV?
• Student Labels
• Secure Upload
• Email Notifications
• Bulk Photo Uploader
• Photo Manager

Students - Assessment

• How do I import a csv file to student data please which includes assessment data?
• Can I set Student Targets for next Year before Year End ?
• EYFS Assessment Checkpoints
• Inputting Student Targets using STEPs

Students - Exporting/Importing CTFs

• How can I check if I imported a CTF?
• How do I produce a Capita V4 B2B file with EOY leavers file?
• Why are my students miscategorised in SPTO?
• How do I complete an Early Years Headcount?
• Using the Partial CTF Importer
• Using the Full ATF/CTF Importer

See all 7 articles

Students - Data Collection and Permissions

• Using Export Info Check
• Data Capture Sheet
• Manage Student Permissions
• Permission Lookup - Adding / Editing / Deleting Permissions

Updating Student Information

• How can I delete in bulk Nationality, Country of Birth and Proficiency in English (PIE).
• How do I record a child who has left the country/emigrated/moved abroad.
• Group Updater
• Allocating UPNs in Bulk (Bulk UPNs)
• Manage Siblings
• Manage FSM Eligibility

See all 7 articles

Classes

• How can I set up a Year 1 class for students who still need to follow Early Years formative statements?
• Create Classes
• Adding Students to Markbooks
• Add Teachers to Class