FAQ
API
- Staff (or Student) details are not pulling through in our ParentPay API, why is this?
- How does ScholarPack connect to Target Tracker?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
- Student contacts are not feeding through on our API, why is this?
Assessments
- New students are not showing on the Checkpoints Report, please help.
- How can I delete/edit historic Phonics results?
- Is there a report for sending Phonics results to parents?
- Can teachers add evidence to scholar pack formative assessments e.g. observations, photos?
- Where do we enter Early Years Characteristics of Effective Learning?
- Can you explain the marks in the EYF column in the Markbook?
Attendance
- How do I create a report to show attendance figures for last academic year?
- How do I create a report to see all students with 100% punctuality?
- How do I produce an attendance report to view AM/PM attendance percentages?
- Is there an attendance summary I can add to student end of year reports?
- How do I produce a report for whole school attendance broken down weekly?
- Census - Data on Table 14?
Comms
- Can we send a text to students in each House?
- I need to create a mailing list via comms for our governors. The governors contact details are not yet in the comms section
- Is it possible to retrieve an email/SMS sent in error?
- When we send a text will the text go to the mobile on the student file or to the first number detailed on the parents contact details?
- I have sent an email to wrong people, can I retrieve it?
- A parent replied to a Comms email but I have not received it, why is this?
GDPR
Meals
- A parent is querying a meals balance from last year, how do I check this data?
- How do I refund the parents of a student who is leaving who has overpaid for meals?
- How can I print off a list of all students and their meals chosen for today?
- What is the difference between students claiming free school meals and students eligible for free school meals?
- Blue Runner Report
- Meal payments in Holidays/Weekends
Misc
- Local IT issues
- Why do I have Grey Tabs?
- What is the Early Years Census?
- How can I get our School PAN?
- How can I defer a future pupil?
- I am unable to upload a doc to attach to a child
Register
- Students are not showing in my register in Home > Register but they do show in Manage Register, why is this?
- A registration group is merging into one, how would I do this on ScholarPack?
- We have a holiday starting tomorrow and the registers are still open how can I change this?
- Can the forms order be changed in the Manage Register dropdown list?
- Can I print off a list of all attendance codes on ScholarPack?
- How do I view Registers from last academic year?
Reporting
- How do we get a report to show gender breakdown by year group?
- Can I run a report to show which students have an EHCP and Top Up Funding?
- Can I run a report to see all register notes in a certain date range?
- Why does In Care information not autofill in the Pupil Transfer Form?
- How can I get the % of students that receive Free School Meals and also speak EAL ?
- How do I create a custom report and split it by form group?
ScholarBlog
Staff
- How do I access 2 ScholarPack schools?
- A member of staff has left how do I make them inactive to stop them showing on reports?
- How do I record changes to a staff contact, such as spine point or hours?
- I'm entering a period of staff absence on the staff profile but it breaks it down into sections. Why?
- A member of staff started earlier this year and has absence data on their profile, but they are not in the Staff Absence Report. Why is this?
- I'm unable to assign a teacher to a class in the Tutors area, why is this?
Students
- How do I get a breakdown of numbers in each religion in the school?
- I have just entered a UPN on a student profile but received an error message when I saved it.
- We have students that aren't showing on reports, please help.
- How do I see a list of travellers in the school?
- How do I add funded hours for SEN students?
- Is there a report to show which students don't have School History on their Ancillary Tab?
Year End
- How can I amend my Year End date?
- Is there a timeframe for when the year end process needs to be completed?
- Start Preparing for Year End Now
- Year End Guide
- How do I find and correct gaps in register?
- How do I find and correct N codes in the register?