FAQ
API
Assessments
- Does the formative data entered inform the summative data on ScholarPack please?
- Can I create one report to show internal assessment data for all Pupil Premium students in the school (or other cohorts)?
- How can I run an assessment report for autumn, spring or summer born students?
- Where else can I enter steps other than the My Subjects tab?
- How do I enter KS1 Statutory Assessment Results from 2015?
- When I am in the group dropdown of the Classes area, my forms are not showing?
Attendance
- I want my Teachers to be able to record all the absence codes, how can I give them access to do this?
- How do I quickly see who is not in School today?
- I want to the teachers to record if their students have brought in their permissions slips this week, can I do this and how?
- I am trying to access the Gaps in Register By Date Report and it is saying I have overlapping Holidays, how do I fix these?
- Can we set our own attendance codes?
- I would like whole school stats for attendance excluding under 5's please. Is this possible?
Census
- I am doing my Census after the Census date and my on roll number on the summary is lower than my total number of pupils on roll?
- I cannot open my Spring Census from previous - It keeps showing an error
- How can I save the Census summary as PDF to send off?
- Why are no reception students showing as Early Years Pupil Premium on Table 9 of the Census Summary?
- On the Spring Census I have Errors 2915, 2920, 2925 and 2940, please can you help?
- Are funded hours required for Reception students on the census?
Comms
- I need to be able to print labels with addresses on, what's the quickest way I can do this for the whole school?
- In the Comms area there is no option to choose Contact 6?
- How can I give my Teachers access to the Comms area?
- I'd like be able to send regular messages to a group of students, how do I do this?
- We have just moved over to Scholar Pack from SIMS. We have spaces in our phone numbers - both landline and mobile - as it made reporting in SIMS easier. Do I need to change this on ScholarPack for COMMS to work correctly?
- How can we see how many SMS we send a year through Comms?
GDPR
Meals
- How can I see who has made a payment for their meals this week?
- When a Meal Type is no longer used, can it be deleted so it doesn't show in the Kitchen List?
- Why are no there meals available this week?
- How do I remove a carried forward meal balance?
- How do I remove a meal type for a specific student as they have been assigned the incorrect meal?
- I am unable to add a meal pattern for a new student please help.
Misc
- How can I change the name of a form group on ScholarPack?
- I created a club today but it isn't showing a cost previously please help.
- How can I update the headteacher's name?
- I would like all contacts apart from Doctors to have permission to take home. How can I do this in bulk?
- Is there a limit to the number of attachments when you send an email via Admin > Comms?
- You have selected a large amount of data. This report may take a while
Register
- I need to change some Attendance Codes from 2012 and 2013 how can I do this?
- How do I set someone up as Dual Registered?
- I accidentally bulked filled the register for the whole week instead of the Friday, how can I undo this?
- Our school is not open Friday PM. I need to mark all students 'school closed to all pupils ' on this day, please can you help.
- I have put the part time field to Yes on the student profile, but this hasn't updated the register to reflect this?
- How do I make meals show on the register for Teachers to populate?
Reporting
- I want to see Ever6 on a particular date. How can I do this?
- How can I see what staff logons are?
- How do I report on allergies when they are recorded in the medical area and the dietary requirements?
- I need a report showing class numbers in years and forms
- Can I report on single parent families?
- My class numbers report has the incorrect teachers assigned. Please help?
ScholarBlog
Staff
- I have a cover teacher coming in who has a Teacher log in to ScholarPack, what can I do to help her with student names and where they sit?
- I need to check all my staff data with the staff members how can i do this?
- How do I create an individual staff absence report?
- How do we record accidents to school visitors or parent helpers on School Trips?
- How do I assign an additional role to a member of staff?
- How can I see when staff members started their current contract?
Students
- I have my School Photographer asking how the photos need to be formatted in order to bulk import?
- We don’t use the term “Merits” for our conduct, can I change this and how?
- Can I search a contact name in the student search bar to find the student the contact is linked to?
- Why am I getting an error when creating a house group?
- How can I see who is currently excluded?
- I am changing the EYPP field to No but every time I go back in it hasn't changed?