FAQ
Covid19 - Main
- COVID-19 - FSM Supermarket Vouchers
- COVID-19 - How to mark the school as closed from 23/03/2020
- COVID-19 - Removing student meal patterns during the school closures
- How to send comms to parents of vulnerable children or those parents who are key workers
- COVID 19 - Reporting
- COVID-19 - Recording additional data for students
API
- Staff (or Student) details are not pulling through in our ParentPay API, why is this?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
- Student contacts are not feeding through on our API, why is this?
- API Documentation for Schools
Assessments
- How do I create a Static Group through the Checkpoints report in Assessment area?
- New students are not showing on the Checkpoints Report, please help.
- I can't select the current academic year in the checkpoints report - why?
- How can I delete/edit historic Phonics results?
- Is there a report for sending Phonics results to parents?
- Can teachers add evidence to scholar pack formative assessments e.g. observations, photos?
Attendance
- Can I create an attendance report for a static or dynamic group?
- Is there an attendance report that includes the Y code?
- How can I print a daily list of absences by a specific code?
- Which attendance code do we use for self isolating children due to the coronavirus?
- How can I see attendance for 15 hours and below?
- Why is the total possible session attended for a staff member different to other staff members in the Staff Absences report?
Comms
- Whenever I send emails out from the comms feature, it bunches all my content up and takes out the line breaks. Is there a way around this? it looks fine when I press send.
- There are FSM students not showing up in the FSM dynamic group in the Comms area, why is this?
- Can we see a Comms Log on Student profile although we are not with SP?
- Do we charge for emails as well as SMS?
- Why is a parent(s) are not receiving our texts?
- Is there any way of sending an SMS with more than 160 characters through the comms module?
GDPR
Meals
- Why is a child showing absent in the Meals?
- How can I see which staff have selected meals on a particular day and how to remove them?
- A parent is querying a meals balance from last year, how do I check this data?
- How do I refund the parents of a student who is leaving who has overpaid for meals?
- How can I print off a list of all students and their meals chosen for today?
- What is the difference between students claiming free school meals and students eligible for free school meals?
Misc
- Are there any training videos for schools new to ScholarPack, or new staff joiners?
- I can't access an individual in a Formative Markbook
- How can I run a report with FSM and contacts telephone numbers?
- How to send Comms to students with the Y code
- Can teachers hide the register comments?
- EAL steps: Stage 1, 2 & Levels what do they mean or relate to?
Register
- How can I enable it so that teachers can enter the Y code in the register?
- Can a teacher change the register once done?
- I have a number of students, in different year groups, who won't be in their morning registration. Can a register be taken for them separately?
- Our school is used as a Polling Station and closed for voting. How can I close the registers for today?
- Students are not showing in my register in Home > Register but they do show in Manage Register, why is this?
- A registration group is merging into one, how would I do this on ScholarPack?
Reporting
- How do I report on dietary requirements for Pupil Premium students?
- How do I produce a report for students with Free School Meals including their contact details?
- How do I create a form list with extra columns?
- How do I create a report to see which student contacts don't have email addresses or mobile numbers?
- Which reports on ScholarPack show the student's legal surname, if they are otherwise known by their preferred surname?
- A new student is not appearing in a report (e.g SEN) please can you explain why?
ScholarBlog
Staff
- Which staff absence code is best to use when staff are self isolating due to the coronavirus?
- How can I get a list of Staff hours?
- How can I double check a staff members attendance?
- Our staff photos are upside down, please help!
- A staff leaver still has a ScholarPack logon, how can I delete this?
- How do I view a staff leaver's profile?
Students
- How do I enter a first language or multiple first languages on a student profile?
- Can we get email addresses uploaded in bulk onto student profiles?
- Please can you advise me where and how I enter a date of birth verification for a student ?
- How do I run a report to get Year 6 name details for SATs registration?
- Where can I do an Ever 6 only report?
- How can I have the parents salutation on labels?
Year End
- How can I amend my Year End date?
- Is there a timeframe for when the year end process needs to be completed?
- Start Preparing for Year End Now
- Year End Guide
- How do I find and correct gaps in register?
- How do I find and correct N codes in the register?