FAQ
API
- Staff (or Student) details are not pulling through in our ParentPay API, why is this?
- How does ScholarPack connect to Target Tracker?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
- Student contacts are not feeding through on our API, why is this?
Assessments
- New students are not showing on the Checkpoints Report, please help.
- How can I delete/edit historic Phonics results?
- Is there a report for sending Phonics results to parents?
- Can teachers add evidence to scholar pack formative assessments e.g. observations, photos?
- Where do we enter Early Years Characteristics of Effective Learning?
- Can you explain the marks in the EYF column in the Markbook?
Attendance
- Can we produce 100% Attendance Certificates on ScholarPack?
- How can I get the attendance data for Looked After Children?
- What is the difference between the Persistent Absence Report and the Periodic Persistent absence report?
- How do I create a report on student absence from illness, with the attendance notes?
- How do I create a report to show attendance figures for last academic year?
- How do I create a report to see all students with 100% punctuality?
Comms
- Can we send a text in the future?
- Can I Mail merge documents on comms?
- Can we send a text to students in each House?
- I need to create a mailing list via comms for our governors. The governors contact details are not yet in the comms section
- Is it possible to retrieve an email/SMS sent in error?
- When we send a text will the text go to the mobile on the student file or to the first number detailed on the parents contact details?
GDPR
Meals
- A parent is querying a meals balance from last year, how do I check this data?
- How do I refund the parents of a student who is leaving who has overpaid for meals?
- How can I print off a list of all students and their meals chosen for today?
- What is the difference between students claiming free school meals and students eligible for free school meals?
- Blue Runner Report
- Meal payments in Holidays/Weekends
Misc
- Catholic Spring Census
- A student that has been re-admitted has an erroneous left school message on their profile. Can it be removed?
- How can I re-admit a student that previously attended our school?
- What file types can I upload to ScholarPack?
- How can we Sync the pupil information with another system i.e. Classroom Monitor?
- When I try to copy a photo from scholarpack, it won't paste into word?
Register
- Our school is used as a Polling Station and closed for voting. How can I close the registers for today?
- Students are not showing in my register in Home > Register but they do show in Manage Register, why is this?
- A registration group is merging into one, how would I do this on ScholarPack?
- We have a holiday starting tomorrow and the registers are still open how can I change this?
- Can the forms order be changed in the Manage Register dropdown list?
- Can I print off a list of all attendance codes on ScholarPack?
Reporting
- How do we get a report to show gender breakdown by year group or form group?
- Can I run a report to show which students have an EHCP and Top Up Funding?
- Can I run a report to see all register notes in a certain date range?
- Why does In Care information not autofill in the Pupil Transfer Form?
- How can I get the % of students that receive Free School Meals and also speak EAL ?
- How do I create a custom report and split it by form group?
ScholarBlog
Staff
- A staff leaver still has a ScholarPack logon, how can I delete this?
- How do I view a staff leaver's profile?
- What do we do on a contract if a staff member has two roles?
- How do I access 2 ScholarPack schools?
- A member of staff has left how do I make them inactive to stop them showing on reports?
- How do I record changes to a staff contract, such as spine point or hours?
Students
- How do I link or unlink a sibling to a student?
- Where do I enter student ethnicity on their profile?
- Where do we record information that a student has military parents or is a service child?
- When I run a report for last academic year to include leavers I have far too many coming up as being in Year 6 last year. Why is this?
- How do I find Assessment results for an Individual off-roll student?
- What data is included in a full CTF file?
Year End
- How can I amend my Year End date?
- Is there a timeframe for when the year end process needs to be completed?
- Start Preparing for Year End Now
- Year End Guide
- How do I find and correct gaps in register?
- How do I find and correct N codes in the register?