FAQ
API
- Staff (or Student) details are not pulling through in our ParentPay API, why is this?
- ParentPay issues
- How does ScholarPack connect to Target Tracker?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
Assessments
- How can I delete Statutory Phonics data entered in error for a student?
- Can teachers add evidence to scholar pack formative assessments e.g. observations, photos?
- Where do we enter Early Years Characteristics of Effective Learning?
- Can you explain the marks in the EYF column in the Markbook?
- I have activated undo mode and i'm clicking the box with the mark I want to remove, but nothing is happening?
- How can I see assessment data only for students who joined us before a certain date?
Attendance
- How do I produce a report for whole school attendance broken down weekly?
- Census - Data on Table 14?
- How do I view an attendance report which breaks down holidays not agreed and holidays agreed?
- How can I report on Travellers' attendance?
- Is there a way to check absence patterns for siblings?
- How do I run an attendance report for only years 1-6?
Comms
- Can we send a text to students in each House?
- I need to create a mailing list via comms for our governors. The governors contact details are not yet in the comms section
- Is it possible to retrieve an email/SMS sent in error?
- When we send a text will the text go to the mobile on the student file or to the first number detailed on the parents contact details?
- I have sent an email to wrong people, can I retrieve it?
- A parent replied to a Comms email but I have not received it, why is this?
GDPR
Meals
- How can I print off a list of all students and their meals chosen for today?
- What is the difference between students claiming free school meals and students eligible for free school meals?
- Blue Runner Report
- Meal payments in Holidays/Weekends
- How do I view a list of students who are not eligible for free school meals who took a meal on a given date?
- How do I assign a Guest Meal to a school visitor?
Misc
- What are the stages and ages for the pupils?
- Can we record a student as a Carer
- How can I add our school logo to ScholarPack?
- We have just migrated over to SP, can I ask a few questions?
- Can I import the pupil premium CSV into ScholarPack?
- In the attendance history the attendance appears to have duplicated on the student profile, how do I delete this?
Register
- A registration group is merging into one, how would I do this on ScholarPack?
- We have a holiday starting tomorrow and the registers are still open how can I change this?
- Can the forms order be changed in the Manage Register dropdown list?
- Can I print off a list of all attendance codes on ScholarPack?
- How do I view Registers from last academic year?
- Why can't I see the "This Week" part of the teacher register anymore?
Reporting
- How do we get a report to show gender breakdown by year group?
- Can I run a report to show which students have an EHCP and Top Up Funding?
- Can I run a report to see all register notes in a certain date range?
- Why does In Care information not autofill in the Pupil Transfer Form?
- How can I get the % of students that receive Free School Meals and also speak EAL ?
- How do I create a custom report and split it by form group?
ScholarBlog
Staff
- I'm entering a period of staff absence on the staff profile but it breaks it down into sections. Why?
- A member of staff started earlier this year and has absence data on their profile, but they are not in the Staff Absence Report. Why is this?
- I'm unable to assign a teacher to a class in the Tutors area, why is this?
- I've managed to duplicate a new staff profile numerous times, how do I delete them?
- Can I record staff accidents on ScholarPack?
- ScholarPack User Roles
Students
- Can I produce a form list with just the students' first names?
- Where do we enter medical information for a student?
- How can I ensure Admissions Students pull through as Future Students in reports?
- Where do I record Early Years Pupil Premium on the student profile?
- I wish to send Comms messages to our Admissions Students, is this possible?
- I've deleted a student contact but now need to access the phone number, can it be restored from a backup?
Year End
- Start Preparing for Year End Now
- How do I find and correct gaps in register?
- How do I find and correct N codes in the register?
- How do I add admissions students to ScholarPack?
- I have added my admissions students to ScholarPack what do I need to check for Year End?
- How do I add a destination school for my leavers? The school I need isn't showing in the dropdown.