FAQ
API
- Staff (or Student) details are not pulling through in our ParentPay API, why is this?
- How does ScholarPack connect to Target Tracker?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
- Student contacts are not feeding through on our API, why is this?
Assessments
- How can I delete/edit historic Phonics results?
- Is there a report for sending Phonics results to parents?
- Can teachers add evidence to scholar pack formative assessments e.g. observations, photos?
- Where do we enter Early Years Characteristics of Effective Learning?
- Can you explain the marks in the EYF column in the Markbook?
- I have activated undo mode and i'm clicking the box with the mark I want to remove, but nothing is happening?
Attendance
- How do I create a report to show attendance figures for last academic year?
- How do I create a report to see all students with 100% punctuality?
- How do I produce an attendance report to view AM/PM attendance percentages?
- Is there an attendance summary I can add to student end of year reports?
- How do I produce a report for whole school attendance broken down weekly?
- Census - Data on Table 14?
Comms
- Can we send a text to students in each House?
- I need to create a mailing list via comms for our governors. The governors contact details are not yet in the comms section
- Is it possible to retrieve an email/SMS sent in error?
- When we send a text will the text go to the mobile on the student file or to the first number detailed on the parents contact details?
- I have sent an email to wrong people, can I retrieve it?
- A parent replied to a Comms email but I have not received it, why is this?
GDPR
Meals
- A parent is querying a meals balance from last year, how do I check this data?
- How do I refund the parents of a student who is leaving who has overpaid for meals?
- How can I print off a list of all students and their meals chosen for today?
- What is the difference between students claiming free school meals and students eligible for free school meals?
- Blue Runner Report
- Meal payments in Holidays/Weekends
Misc
- How can I contact ScholarPack?
- I can't access areas that I should be able to, why?
- Attendance Dashboard Widget Missing
- How can I make a Destination school Inactive?
- Pupil deleted in error
- Destination school unknown- private school, I have no URN etc, what do I do?
Register
- A registration group is merging into one, how would I do this on ScholarPack?
- We have a holiday starting tomorrow and the registers are still open how can I change this?
- Can the forms order be changed in the Manage Register dropdown list?
- Can I print off a list of all attendance codes on ScholarPack?
- How do I view Registers from last academic year?
- Why can't I see the "This Week" part of the teacher register anymore?
Reporting
- How do we get a report to show gender breakdown by year group?
- Can I run a report to show which students have an EHCP and Top Up Funding?
- Can I run a report to see all register notes in a certain date range?
- Why does In Care information not autofill in the Pupil Transfer Form?
- How can I get the % of students that receive Free School Meals and also speak EAL ?
- How do I create a custom report and split it by form group?
ScholarBlog
Staff
- How do I record changes to a staff contact, such as spine point or hours?
- I'm entering a period of staff absence on the staff profile but it breaks it down into sections. Why?
- A member of staff started earlier this year and has absence data on their profile, but they are not in the Staff Absence Report. Why is this?
- I'm unable to assign a teacher to a class in the Tutors area, why is this?
- I've managed to duplicate a new staff profile numerous times, how do I delete them?
- Can I record staff accidents on ScholarPack?
Students
- Is there a report to show which students don't have School History on their Ancillary Tab?
- How can I find how many families we have in this school?
- Can I produce a form list with just the students' first names?
- Where do we enter medical information for a student?
- How can I ensure Admissions Students pull through as Future Students in reports?
- Where do I record Early Years Pupil Premium on the student profile?
Year End
- How can I amend my Year End date?
- Is there a timeframe for when the year end process needs to be completed?
- Start Preparing for Year End Now
- Year End Guide
- How do I find and correct gaps in register?
- How do I find and correct N codes in the register?