Covid19 - Main
- COVID-19 and ScholarPack
- Covid-19 - Recording Remote Learning Attendance
- COVID-19 - Covid Attendance Codes for academic year 2020.
- The COVID-19 Attendance Figures Report
- COVID-19 - Recording attendance in the school register during the Coronavirus outbreak
- COVID-19 - Teaching bubbles & managing attendance in ScholarPack after 1st June
API
- Does ScholarPack have a payment system?
- School Cloud Systems API can't find parents linked to certain students, why is this?
- School Cloud Systems software tells us "data warning, 30 students aren't in classes". Why is this?
- Staff (or Student) details are not pulling through in our API, why is this?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
Assessments
- Can we track students' emotional wellbeing on Scholarpack?
- How do I delete formative assessment statements?
- How can we assess/record data for a child who is not in school, but on our records?
- How can we set up Simple Assessments?
- Where can I find the Simple Assessment reports?
- Simple Assessments - Can we enter standardised assessment scores in ScholarPack?
Attendance
- Is there an attendance report that includes the 'x' codes?
- Can I create an attendance report for a static or dynamic group?
- Is there an attendance report that includes the Y code?
- How can I print a daily list of absences by a specific code?
- Which attendance code do we use for self isolating children due to the coronavirus?
- How can I see attendance for 15 hours and below?
Comms
- How can I send a whole class Comms and exclude certain contacts?
- Parents App - Guidance for Schools in supporting the Parents App
- Parent not receiving emails - what can I do?
- How do I configure the Parents App for information visible to student contacts or for them to update their details?
- Is there Parents App support literature?
- Why can't I see the Parents App page?
GDPR
Meals
- Unable to enter meal choices - table off line
- Why is a child showing absent in the Meals?
- How can I see which staff have selected meals on a particular day and how to remove them?
- A parent is querying a meals balance from last year, how do I check this data?
- How do I refund the parents of a student who is leaving who has overpaid for meals?
- How can I print off a list of all students and their meals chosen for today?
Misc
- Spring Census 2021 Notification
- How do I make changes to the school table i.e. DfE number?
- How can I see who I have sent an email to in the comms log?
- Are there any training videos for schools new to ScholarPack, or new staff joiners?
- I can't access an individual in a Formative Markbook
- How can I run a report with FSM and contacts telephone numbers?
Register
- How can I enable it so that teachers can enter the Y code in the register?
- Can a teacher change the register once done?
- I have a number of students, in different year groups, who won't be in their morning registration. Can a register be taken for them separately?
- Our school is used as a Polling Station and closed for voting. How can I close the registers for today?
- Students are not showing in my register in Home > Register but they do show in Manage Register, why is this?
- A registration group is merging into one, how would I do this on ScholarPack?
Reporting
- I wanted to try and find the dates when pupils were added as Pupil Premium, is this possible?
- How do I report on dietary requirements for Pupil Premium students?
- How do I produce a report for students with Free School Meals including their contact details?
- How do I create a form list with extra columns?
- How do I create a report to see which student contacts don't have email addresses or mobile numbers?
- Which reports on ScholarPack show the student's legal surname, if they are otherwise known by their preferred surname?
ScholarBlog
Staff
- Can I bulk fill staff email addresses?
- Why is a staff member not appearing in the Training Courses area?
- Which staff absence code is best to use when staff are self isolating due to the coronavirus?
- How can I get a list of Staff hours?
- How can I double check a staff members attendance?
- How can we rotate staff photos?
Students
- Is there a way of tracking a pupil using the UPN number?
- If I delete our old Covid-19 Bubbles, will we lose all the data attached?
- Do Custom Fields show in the CTF?
- Why is our Year 6 leavers still showing in the Forms in Core Set Up?
- How do I enter a first language or multiple first languages on a student profile?
- Can we get email addresses uploaded in bulk onto student profiles?
Year End
- I have off rolled Year 5 instead of Year 6 in my Year End, can you help?
- How do I create a new Year group on ScholarPack?
- I've completed Year End but some students aren't in their correct forms (or year groups), how do I change this?
- How can I amend my Year End date?
- Is there a timeframe for when the year end process needs to be completed?
- Start Preparing for Year End Now