FAQ
API
- How does ScholarPack connect to Target Tracker?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- Why can't I find the company I need on your API list?
- How do I find out what my Access Details are for an existing API connection?
- Student contacts are not feeding through on our API, why is this?
- API Documentation for Schools
Assessments
- I have activated undo mode and i'm clicking the box with the mark I want to remove, but nothing is happening?
- How can I see assessment data only for students who joined us before a certain date?
- How can I view the phonics results for a previous year?
- How do I change the names of my Checkpoints?
- How can I compare 2 different sets of students assessment marks, when they are all in the same class?
- I am getting "Error sending data to server" when I try and access a class Formative Markbook?
Attendance
- How do I set a register pattern to last more than one academic year?
- How can I see if attendance codes have been changed?
- How can I see which students were absent on certain days this week?
- How long is an absence session?
- Why can teachers only put basic codes into a register?
- How do I create a report to view student absences over a given timeframe?
Comms
- A parent replied to a Comms email but I have not received it, why is this?
- We have a new Nursery class but their details aren't showing in Admin > Comms, why is this?
- Why does a students's contact email address have a line through it when I choose them to Comms to send an email?
- Some staff members aren't receiving emails sent from the school comms, can you help?
- Why can't I send an International SMS?
- How can I send an sms for meal debts?
GDPR
Meals
- How do I assign a Guest Meal to a school visitor?
- How do I enter an opening balance for Staff Meals?
- How can I see who has made a payment for their meals this week?
- When a Meal Type is no longer used, can it be deleted so it doesn't show in the Kitchen List?
- Why are there no meals available this week?
- How do I remove a carried forward meal balance?
Misc
- Do ScholarPack have a Report card template for end of year?
- Referral To Turn It On
- Referral To the ICT Service
- Referral To Telford and Wrekin ICT
- Referral To Norfolk County Council
- Referral To Education Lincs
Register
- We have a holiday starting tomorrow and the registers are still open how can I change this?
- Can the forms order be changed in the Manage Register dropdown list?
- Can I print off a list of all attendance codes on ScholarPack?
- How do I view Registers from last academic year?
- Why can't I see the "This Week" part of the teacher register anymore?
- How do I amend an attendance code for a former student?
Reporting
- How can I do a custom report by form with eldest dob at the top?
- Is there a report I can run to view students with temporary UPNs?
- How can I produce some A5 index cards for students in different form groups?
- Can I produce a report which shows student address parts in different columns rather than just one?
- How can I report on student permissions?
- How can I print the Medical info and Contact Details for a select group of students?
ScholarBlog
Staff
- Can I record staff accidents on ScholarPack?
- ScholarPack User Roles
- Is there a report for staff birthdays?
- How can I see who has the rights to create a login or change a password?
- Member of staff not being notified when incident is logged
- How do I change a password for a member of staff?
Students
- Can I make both parents of a student Contact 1 in order for them both to receive Comms messages?
- Is it possible to bulk delete a contact who is linked to a number of students?
- I've added a new student who starts on 01/05/2019, but their profile says they are starting Year 2018. Why is this?
- What date is to be used as a student's leaving date?
- How do I change a student's entry date?
- Why are other students Doctor contact details updating when I edit a student record?