Covid19 - Main
- COVID-19 - Recording attendance in the school register during the Coronavirus outbreak
- COVID-19 - Covid Attendance Codes for academic year 2021
- The COVID-19 Attendance Figures Report
- How can I record Covid absence, and run attendance reports, when the X subcategory codes are no longer available?
- COVID 19 - Reporting
- COVID-19 and ScholarPack
API
- Student contacts are not feeding through on our API, why is this?
- Staff (or Student) details are not pulling through in our API, why is this?
- Why can't I find the company I need on your API list?
- Why are some teachers not coming through on the Parents Evening Booking system we link with on ScholarPack?
- School Cloud Systems software tells us "data warning, 30 students aren't in classes". Why is this?
- School Cloud Systems API can't find parents linked to certain students, why is this?
Assessments
- Why is my KS1 column in my markbook blank even though the marks are on the system
- Where else can I enter steps other than the My Subjects tab?
- Why can't I see my Markbook?
- Why can't I access SMT assessment in workspace?
- Why can I not see the print Icon on the EYFS Individual Student report?
- Why are students not showing on my Tracker Report?
Attendance
- Year Group Attendance Report
- Why is the weekly breakdown not showing on the attendance tab of the student profile?
- Why is the total possible session attended for a staff member different to other staff members in the Staff Absences report?
- Which attendance code do we use for self isolating children due to the coronavirus?
- Why are the squares greyed out on the weekly breakdown on a student's attendance tab?
- School Querying Attendance Figures
Comms
- Why has an email failed to send when I selected staff and student contacts?
- How can I create a group in Comms for students I send regular emails to?
- Can parents reply to emails sent by the school via comms?
- Why isn't a parent receiving school text (SMS) messages ?
- Why isn't a parent receiving school emails?
- Why is a student not showing in the Comms area?
GDPR
Meals
- How can I add or edit an individual student meal choice retrospectively?
- Why are meals highlighted in orange in 'Manage Student Lunches'?
- Why is a child showing absent in the Meals?
- Why is my Individual Student Lunches report not working?
- Why are there no meals available this week?
- When a meal type is no longer used, can it be deleted so it doesn't show in meals reports?
Misc
- URN and DFE Establishment Number Change Requests
- You have selected a large amount of data. This report may take a while
- Why is an excluded student is missing from the conduct exclusion report?
- Why is a student not showing as being in a club on the ancillary tab when i've just added them?
- Why I am unable to upload a document to attach to a child's profile?
- Where would I find the DfE number on ScholarPack?
Register
- How can we record Covid illness absence, and report on it, in the 2022-23 academic year?
- How to record school closure for the Royal Funeral Bank Holiday
- Why can't I see the "This Week" part of the teacher register anymore?
- Why can teachers only put basic codes into a register?
- We started back at school today but the register area says we are still in the holiday?
- We have an staff training day today, how do I blank out the student registers?
Reporting
- Why is a new student not appearing in a report after their entry date?
- Why is a student showing twice in the languages report?
- Which reports on ScholarPack show the student's legal surname, if they are otherwise known by their preferred surname?
- Why does In Care information not autofill in the Pupil Transfer Form?
- I've downloaded a report for Excel but it won't open.
- My class numbers report has the incorrect teachers assigned. Please help?
Staff
- How do I change a password for a member of staff?
- Which staff absence code is best to use when staff are self isolating due to the coronavirus?
- Why is a staff member not appearing in the Training Courses area?
- Staff User Roles on ScholarPack
- Staff missing from Training Course
- Staff Members Deleted By Accident
Students
- How and When to allocate a UPN for nursery students
- How do we record a student as being deceased?
- How do we record a student's suspension or exclusion?
- A student is not showing as Ever6, how do I amend this?
- Which member of staff changed some data on ScholarPack?
- Why is our Year 6 leavers still showing in the Forms in Core Set Up?