• Resetting Parent App Access
• Why is a student not showing in the Comms area?
• Can we add web links to the Parents App to direct parents to for payment systems and other useful websites?
• How can I send a whole class Comms and exclude certain contacts?
• Parents App - Guidance for Schools in supporting the Parents App
• Parent not receiving emails - what can I do?
• How do I configure the Parents App for information visible to student contacts or for them to update their details?
• Is there Parents App support literature?
• Why can't I see the Parents App page?
• Parents App - How can I change the visibility of contacts?
• Parents App - How do I generate Linkup codes for Parents and other student contacts?
• Whenever I send emails out from the comms feature, it bunches all my content up and takes out the line breaks. Is there a way around this? it looks fine when I press send.
• FSM students are not showing in the FSM dynamic group in the Comms area, why is this?
• Can we see a Comms Log on Student profile although we are not with SP?
• Do we charge for emails as well as SMS?
• Why is a parent(s) are not receiving our texts?
• Is there any way of sending an SMS with more than 160 characters through the comms module?
• When we send an email to all parents, will they be able to see just their own email address?
• I have a parent who is not receiving text messages (SMS), can you help?
• Can we send an Email/ text in the future?
• Can I Mail merge documents on comms?
• Can we send a text to students in each House?
• Can we send Comms messages to Governors?
• Is it possible to retrieve an email/SMS sent in error?
• When we send a text will the text go to the mobile on the student file or to the first number detailed on the parents contact details?
• I have sent an email to wrong people, can I retrieve it?
• A parent replied to a Comms email but I have not received it, why is this?
• We have a new Nursery class but their details aren't showing in Admin > Comms, why is this?
• Why does a students contact email address have a line through it when I choose them to Comms to send an email?
• Some staff members aren't receiving emails sent from the school comms, can you help?